1. What we collect
[Real policy text migrates as-is.] Air Liquide Healthcare Pty Ltd collects personal information necessary to provide sleep diagnostic and therapy services, including your name, contact details, Medicare and health-fund details, and referral information.
We collect this information directly from you, your referring practitioner, or your authorised representative.
2. How we use your information
Your information is used to deliver and coordinate your care, process bulk-billing and insurance claims, and communicate with you and your treating practitioners about your therapy.
- Scheduling and conducting sleep studies
- Reporting to your referring doctor
- Therapy setup, follow-up and support
3. Disclosure to third parties
We disclose information only as required to deliver your care or as required by law. Typical recipients:
| Recipient | Purpose | Basis |
|---|---|---|
| Referring practitioner | Sleep study report and treatment recommendations | Your referral |
| Independent sleep physicians | Study scoring and clinical review | Service delivery |
| Medicare / DVA / health funds | Claiming and billing | Consent at booking |
4. Health information
Health information receives additional protections under the Privacy Act 1988 (Cth) and applicable state health-records legislation. We handle it in accordance with the Australian Privacy Principles.
5. Retention periods
Clinical records are retained for the periods required by law – generally seven years from last service, or until age 25 for patients under 18.
6. Access and correction
You may request access to, or correction of, your personal information at any time by contacting our Privacy Officer.
7. Contact us
Privacy Officer, Air Liquide Healthcare Pty Ltd – Ground, Fl 1H/270 Lahrs Rd, Ormeau QLD 4208 · 1300 360 202.